Answers to common questions about PlayTube, and how to reach us.
Start playing a video, then swipe home — playback continues in Picture in Picture (a floating, resizable window you can move around). Audio keeps playing in the background with the screen off. You can control playback from the Lock Screen and Control Center.
Tap the AirPlay icon in the player and choose your Apple TV or AirPlay-compatible TV on the same Wi-Fi network. Video and audio are sent to the TV while you keep control on your iPhone.
In the Files tab you can organize your media files into playlists and play them in order. In the browser you can bookmark pages and videos to get back to them quickly from the Bookmarks tab.
Open Settings → Sleep timer to stop playback automatically after a set time — perfect for listening at night. Playback speed (0.5×–2×) and default video quality are also in Settings.
Premium (no ads + all features) is available weekly, monthly, or yearly from the banner in Settings. To restore a previous purchase, tap "Restore purchase" on the Premium screen. To cancel, open iOS Settings → your name → Subscriptions → PlayTube — cancelling at least 24 hours before the renewal date stops the next charge. Deleting the app does not cancel a subscription.
Purchases are processed by Apple, so refund requests go through Apple: visit reportaproblem.apple.com, sign in with your Apple Account, and choose the PlayTube purchase.
Open Settings → Ad privacy options in the app (shown where required, e.g. in the EEA/UK) to review your consent choices. Tracking permission can be changed anytime in iOS Settings → Privacy & Security → Tracking. See our Privacy Policy for details.
Didn't find your answer? Email us — we usually reply within 2 business days.
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